Terms of Service

1. About Diversiview

Diversiview is an application owned and operated by LENSELL GROUP PTY LTD (ACN 646 467 941 also short named as 'LENSELL' throughout this document).

"Diversiview" and "Portfolio Universe" are registered trademarks of LENSELL.

Please read the following important Terms of Service carefully. These Terms of Service govern your access to and use of Diversiview and function as a legal agreement between you ("the user") and us ("the information provider").

2. Important disclaimer

Diversiview and any other services, tools, outputs, or insights provided by LENSELL under these Terms are intended for informational and analytical purposes only.

All information on the Diversiview website and in the produced reports is factual, based on known financial formula and theory and using purely mathematical calculations. Diversiview does not take your personal financial situation into account at any stage when calculating expected performance values or asset allocations.

LENSELL does not provide financial product advice, investment recommendations, or any form of personal or general financial advice. LENSELL is not licensed to provide such advice under the Corporations Act 2001 (Cth) or equivalent legislation in any other jurisdiction. You, the user, further acknowledge and agree that:

1. Diversiview is not designed to replace professional financial advice or judgement.
2. Diversiview outputs do not constitute a recommendation or guarantee of any investment strategy, security, or portfolio allocation.
3. All investments carry risks, and past performance is not a guarantee of future performance. You remain solely responsible for your own financial decisions and must assess the suitability of any outputs based on your personal circumstances.

3. Acceptance of Terms

Your use of Diversiview is subject to these Terms of Service and LENSELL's Privacy Policy. Each time you use Diversiview or any other site owned by LENSELL you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to all of the following conditions, then you must immediately discontinue your use of Diversiview and any other site owned by LENSELL.

LENSELL may at any time revise or amend these Terms of Service and it is your responsibility to review the Terms of Service for any changes each time you visit Diversiview. Your use of Diversiview following any changes to these Terms of Service will signify your agreement to and acceptance of the revised Terms of Service. These Terms of Service apply to all customers, visitors, users, and others who view sites owned by LENSELL.

You agree that you are either at least 18 years of age or an emancipated minor or possess legal parental or guardian consent and are fully able and competent to enter into these Terms of Service and to abide by and comply with these Terms of Service. Diversiview is not intended for children under the age of 18.

LENSELL hereby grants you permission to use Diversiview as set forth in these Terms of Service provided that you will comply with the Terms of Service. Some of the information (price and data for stocks, funds, or other securities) on Diversiview is licensed to us by others.

4. Account Creation

To access most features in Diversiview, you must create an account. It is free to create an account and the data is stored in accordance with LENSELL's Privacy Policy

You may never use another user's account without their permission.

You agree to provide accurate and complete information during the registration process. You are responsible for maintaining the confidentiality of your account credentials.

As an added layer of security, we strongly encourage you to set the 2-Factor Authentication (2FA), which can be done from the account settings section.

5. Diversiview Use

Diversiview has several services, created to suit different investor and investment professional needs, as follows:

• Self Service using the application online uses a credit points system whereby you purchase credit points that you then use throughout the application to analyse portfolios and to calculate asset allocations. The credit points have a validity of 12 months. Each portfolio analysis and asset allocation calculation will deduct a set number of points from your points balance. See the Pricing page for the details of the individual costs. Any subsequent purchase of points under this option will extend the validity by another 12 months.
• Optimisation Service is intended exclusively for financial advisors and other investment professionals. While we do not explicitly define all criteria, we reserve the right, at our sole discretion, to refuse service to any individual or entity for any reason, including but not limited to concerns about suitability, the complexity of their investment portfolio, alignment with our business model, or any other factor we deem relevant to the effective provision of the service. The service analyses your investment portfolio(s) based on the information you provide and provides a comprehensive analysis report with actionable recommendations for optimisation of asset allocation to improve chances of good returns. This service does not constitute financial advice. While we provide these recommendations, all investment decisions are solely your responsibility. We do not guarantee any specific investment outcomes or profits. The service offers flexible scheduling options for portfolio optimisations, including monthly, quarterly, semi-annual, and annual reviews. For further information about this service, please visit the LENSELL website.
• Integrations provides access to its features and functionality through REST APIs, enabling integration with compatible investment software or platforms. Users seeking to integrate Diversiview must obtain a Test Key by Contacting us. Diversiview reserves the right, at its sole discretion, to restrict, suspend, or revoke API access at any time, with or without notice, for any reason, including but not limited to violation of these Terms and Conditions, or security concerns. Use of the APIs is subject to these Terms and Conditions and any additional API usage guidelines provided by Diversiview. Diversiview does not guarantee the availability, reliability, or performance of the APIs and shall not be liable for any issues, including but not limited to errors, interruptions, or data loss, arising from their use. Users are responsible for ensuring their integrations comply with all applicable laws and regulations.

5.1 Features

The following features are available for all services:

• Investment-level and Portfolio-level expected performance indicators.
• Access to asset allocation calculations for the Minimum Risk Portfolio, Optimal Portfolio, Efficient Frontier positions, and ability to run portfolio analyses with your own preferred returns.
• Asset backtesting, where you can visualise portfolio value for the portfolio composition provided or calculated, starting from a hypothetical $100,000 today and for the past 3 years.
• Portfolio Value forecasting, where you can visualise the forecasted portfolio value starting from a hypothetical $100,000 for the next 10 years, considering the expected portfolio performance, randomised portfolio volatility within the historical range, and (optionally) inflation.
• Portfolio diversification at investment level, including a diversification rating.
• Environmental footprint, at investment level and portfolio level (where available).

The following features are available on some plans for an extra fee:

• Custom branded dashboard: upon request, we will replace the Diversiview logo and footer on your account dashboard, and on each analysis report. This is available to Professional users only.
• Online product training: live training by a LENSELL team member, via live demos, presentations and walk-through.
• In-person product training via workshops. Depending on the location, travel costs may apply.
• Dedicated direct messaging channel (Slack, instant messaging)
• Account manager: a customer support representative that is responsible for answering and addressing customer problems.

5.2 Payment

All payments are processed securely through Stripe.

LENSELL does not store any credit card information. By using Stripe, you agree to be bound by Stripe's Terms of Service and Privacy Policy, which can be found at https://stripe.com/au/legal/ssa.

LENSELL is not responsible for any charges, fees, or issues related to your Stripe account or transactions.

5.3 Refunds

Refunds are generally not provided. However, in exceptional circumstances such as prolonged system outages or service failures that significantly impact your use of the Diversiview platform, LENSELL may offer a partial or full refund at its sole discretion. To request a refund, please contact our customer support team via email at contact@lensellgroup.com.

Important Note: Refunds do not apply to issues arising from user error, incorrect data input, or lack of technical expertise on your side. Diversiview provides comprehensive support resources to assist users, found in the Diversiview Help page.

6. Account Limits

For Self Service, only one email address is associated per account. You may never use another user's registration without permission.

You may never create multiple accounts to benefit from the free analysis offer under different identities. If you do so, your accounts may be deleted and your access restricted.

For the Optimisation Service and Platforms/Integrations, one primary email will be used for contact purposes.

7. Support and Accessibility

Diversiview provides 24/7 access to our Help Page containing tutorials and videos for troubleshooting and guidance. Further to that, users can access:

Standard Support (free):

Standard Support is available via electronic mail, on weekdays during the hours of 9:00 am through 5:00 pm AEST, with the exclusion of Australian Public Holidays.

While we strive to respond to all enquiries as soon as possible, the actual response time may vary depending on the volume of queries received.

Premium Support (free):

Where Premium Support is purchased by professional or institutional users, LENSELL will allocate dedicated support resources as follows:

• A specific Slack channel and/or WhatsApp mobile number
• A dedicated account manager
• Priority queuing for support tickets and escalations
• Monthly review meetings
• Tailored usage reports

8. Intellectual Property

All intellectual property rights in the Diversiview platform, its contents and all produced insight and reports are owned by LENSELL. You may not reproduce, distribute, or modify any part of the Diversiview platform without LENSELL's written consent.

9. Limitation of Liability

LENSELL disclaims all liability for any investment decisions, losses, or damages arising directly or indirectly from the use of Diversiview. You agree to indemnify LENSELL against any claims arising from a breach of this clause.

10. Warranty and Disclaimer

LENSELL shall use reasonable efforts consistent with prevailing industry standards to maintain Diversiview in a manner which minimises errors and interruptions in the application. Diversiview may be temporarily unavailable for scheduled maintenance or for unscheduled emergency maintenance, either by LENSELL or by third-party providers, or because of other causes beyond LENSELL’s reasonable control, but LENSELL shall use reasonable efforts to provide advance notice in writing or by e-mail of any scheduled service disruption.

HOWEVER, LENSELL DOES NOT WARRANT THAT DIVERSIVIEW WILL BE UNINTERRUPTED OR ERROR FREE; NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE APPLICATION. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION, THE APPLICATION DIVERSIVIEW IS PROVIDED “AS IS” AND LENSELL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

11. Termination

LENSELL may terminate your account at any time for any reason, including for the detected infringement of any of the Terms of Service described in this document.

12. Changes to Terms of Service

LENSELL reserves the right to modify these Terms of Service at any time. While LENSELL may notify you and all the other users when that happens, it is your responsibility to review the Terms of Service for any changes each time you visit Diversiview. LENSELL cannot be held liable of any consequences of you not being aware of these terms.

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Victoria, Australia.

14. Contact

If you have any questions about these Terms of Service please contact us at contact@lensellgroup.com